Frequently Asked Questions:

What if the child's name is longer than the maximum number of letters allowed in the book?
We are set to allow 16 characters max, but we can set your order to work. Please email wepersonalizeit@aol.com with “special request” in notes section. We will do whatever it takes to fulfill your order.

How long does it take to receive the book once it has been ordered?
Standard domestic deliveries: Your item(s) will arrive approximately 2 to 3 weeks after your order date. Please check your order carefully, as changes will require additional time for delivery and will be adjusted accordingly. We ship the books using USPS Priority Mail Envelopes or USPS Priority Mail Boxes for larger orders.
Canadian deliveries: Your item(s) will arrive approximately 3 to 4 weeks after your order date.
International deliveries: Your item(s) will arrive approximately 3 to 4 weeks after your order date.
Gift Certificate: They will ship the next business day via USPS First class mail, should arrive within 1 week.

Do you ship internationally?
Yes, rates and shipping fees vary.

How do I ship books to different addresses within one order?
You will need to place separate orders and complete the check-out process multiple times to ship to multiple locations.

Do you have gift certificates?
Yes, gift certificates are delivered in the mail, along with a brochure, approximately 1 week after ordered.

Can I order with checks or money orders?
Yes, we use paypal. Please email wepersonalizeit@aol.com with "special request" in notes section before going online and ordering. The online system only takes credit cards.

When will my credit card be charged?
Immediately after you hit pay you are charged. You will receive the products at the very latest 14 days to 3 weeks later. 100% money back guarantee.

Is it safe for me to use my credit card on this site?
For security, we encrypt your credit card and order information. This prevents any Credit card stealing and/or fraud. This technology is an Internet standard and is used on many security encrypted sites.

Why does the shopping cart say it's empty when I try to put items into it?
Your privacy or firewall software, or your browser might be set to block cookies, and even some pop ups. Try to change your settings using the below instructions. To resolve cookie problems in privacy or firewall software:

1. Launch your privacy or firewall software.
2. Navigate to the section with cookie controls.
3. Choose accept cookies.

Common browsers cookie disabling:

Microsoft Internet Explorer 6.x:

1. Open Internet Explorer.
2. From the Tools menu select "Internet options".
3. Select the Privacy tab.
4. Move to any setting other than "Block All Cookies".

Microsoft Internet Explorer 5.x:

1. Open Internet Explorer.
2. From the Tools menu select "Internet options".
3. Click "Security" tab.
4. Click "Custom Level".
5. Scroll down to the "Cookies" section.
6. To enable: Set "Allow cookies that are stored on your computer" to "Enable". Set "Allow per-session cookies" to "Enable". Click "OK".

Mozilla Firefox users:

1. Open Mozilla Firefox.
2. From the Tools menu, select "Options".
3. Click Privacy icon.
4. Click the + sign to expand the Cookies section.
5. Select the "Allow sites to set cookies" option.
6. Click "OK".

For Netscape 4.X users:

1. Open Netscape.
2. From Edit menu, select "Preferences".
3. Click + sign to expand the "Advanced" option.
4. Select "Accept All Cookies" option.
5. Click "OK" to close the window.

Additional Questions?:
wepersonalizeit@aol.com